Privacy Policy

Last updated: June 7, 2026

Overview

LoanLens helps borrowers prepare SBA-style business plan and projection documents. This policy explains what information we collect, how we use it, and the choices available to users.

Information We Collect

  • Account information, such as name, email address, password credentials, and role.
  • Project information, including business plan answers, projection assumptions, uploaded logos, generated documents, review comments, and project status.
  • Payment and billing records, including Stripe checkout status, customer identifiers, amounts, and billing history. Payment card details are handled by Stripe and are not stored by LoanLens.
  • Technical information needed to operate the service, such as session cookies, request metadata, and basic usage logs.

How We Use Information

  • To create, save, generate, export, and review SBA packet documents.
  • To process payments, maintain billing history, and support refund requests.
  • To authenticate users, administer roles, and protect the application.
  • To troubleshoot, improve, and maintain the service.

AI Processing

Borrower-provided project answers may be sent to AI service providers to draft business plan sections, projection assumptions, and guided interview suggestions. Uploaded logo image data is not sent for business plan text generation.

Sharing

We share information with service providers only as needed to operate the product, including hosting, database, payment, email, and AI infrastructure. We do not sell personal information.

Data Retention and Security

We retain account, project, document, review, and billing records as needed to provide the service, meet business obligations, and resolve disputes. We use reasonable administrative and technical safeguards, but no internet service can be guaranteed to be perfectly secure.

Your Choices

You may request access, correction, or deletion of account or project information by contacting support. Some records may be retained where required for billing, security, legal, or operational reasons.

Contact

Questions about this policy can be sent to support through the contact channel provided by LoanLens.