Terms of Service

Service

LoanLens provides guided intake, AI-assisted drafting, projection preparation, document export, and review workflow tools for SBA lender packet preparation. LoanLens is not affiliated with the SBA and does not approve, deny, recommend, or arrange credit.

User Responsibilities

• You are responsible for providing accurate, complete, and lawful information.
• You must review generated documents before using or submitting them.
• You are responsible for confirming assumptions, financial figures, legal details, licenses, ownership information, and lender-specific requirements.
• You may not use the service for unlawful, misleading, fraudulent, or unauthorized purposes.

No Financial, Legal, or Credit Advice

LoanLens provides document preparation support only. Generated content is not financial, legal, tax, underwriting, or credit advice. Final lending decisions must be made by qualified lending professionals.

Fees and Payment

A project purchase provides access to prepare one borrower packet using the available business plan, projection, document, and review tools. Payments are processed by Stripe. Pricing and available features may change for future purchases.

Money-Back Guarantee

If the borrower does not get approved for the loan associated with a paid LoanLens project, LoanLens will refund the project payment minus a $99 application fee. Refund requests may require reasonable documentation showing the loan was not approved. The guarantee applies to the LoanLens project fee only and does not cover third-party costs, lender fees, professional fees, or other expenses.

Generated Documents

Generated documents are drafts based on borrower-provided information and model output. You may edit, download, and submit them at your discretion, but you remain responsible for reviewing the final content and ensuring it is appropriate for the intended use.

Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. Access may be limited, suspended, or terminated if these terms are violated or if continued access creates operational, security, or legal risk.

Limitation of Liability

To the fullest extent permitted by law, LoanLens is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost opportunities, or lending outcomes arising from use of the service.

Changes

We may update these terms from time to time. Continued use of the service after updated terms are posted means you accept the updated terms.